Ever wondered how your relative would cope during a power cut?

Hi, we are UK Power Networks, it's our job to maintain a safe and reliable supply of electricity.

Do you or a relative need extra support during a power cut? We can help, our services are free to customers who need it.

Click here to find out more

Power cuts don’t happen very often but if the electricity network is damaged or develops a fault it’s our job to get your power back on. Our engineers will work around the clock 24/7 to restore your power as quickly and as safely as possible.

To give you peace of mind, if you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.

Who can receive extra support?

  • If you rely on medical equipment
  • If you have refrigerated medicines
  • If you have a serious or chronic illness
  • If you have a disability
  • If you or someone you care for is living with dementia
  • If you are of pensionable age
  • If you have children under five in your household
  • If you need extra support for a short time period (e.g. If you are recovering from medical treatment)

See a full list here

What help should I expect to get?

  • A priority number that you can call 24 hours a day
  • A dedicated team who will contact you to keep you updated during a power cut
  • Tailored support if needed such as home visits, hot meals, advice and keeping your friends and relatives updated
  • In certain scenarios we may also offer a free hotel overnight and transport to the hotel

You can also call us: 0800 169 9970

Who are UK Power Networks?

We own and maintain electricity cables and lines across London, the South East and East of England making sure that your lights stay on. Customers do not pay electricity bills to us.

Keeping you updated during a power cut 24 hours a day:

  1.    Call 105 or 0800 31 63 105
  2.    ukpowernetworks.co.uk/powercut
  3.    Text POWER and your postcode to 80876
  4.    Deaf or hard of hearing? Text Relay 18001 0800 31 63 105

Would you like us to text you if there is a power cut in your area? We can do this for free, simply send us your details at:

Know someone who would be interested in this email?

Need electrical safety advice? Visit our website


Go back